Special Note for International Users:
Your statement may reflect the authorization amounts in a currency other than $USD. Please ensure you convert the amount to $USD correctly.
I am unable to obtain the two authorization amounts from my credit card provider. What do I do now?
If you are unable to obtain the credit card authorization values for the card you provided, you may try a different credit card. Visit snapnames.com and click on the "Edit" link next to the new card details when prompted to enter the authorization information. If you are still unable to activate the card, please contact our support team.
How can I close my SnapNames.com account?
Please contact us as we must close it for you. Please note you must remove any pending backorders from your account before the account can be closed. You can do this by going to My Activity-> Pending Orders, selecting your orders, and selecting Delete.
Finding Your Domain Name
When I search for a domain name, will I see everything available?
SnapNames search results page lists all domain names available - i.e. currently "In Auction", as well as all domain names that can still be reserved and is expected to be "Available Soon" (i.e. an auction has not yet started). "Available Soon" domain names will not be visible in search results once the auctions have started, but domain names that are currently "In Auction" are available in search results. "Buy It Now" listings are names available for instant purchase, no bidding necessary.
How do "In Auction" auctions work?
In Auction auctions can be joined by anyone in order to buy fresh expired web domains, at any time prior to auction end time.
Once a domain enters In Auction, it will continue for the posted time, regardless of the number of bidders, and you may join at any time prior to close. (Please Note: If there is a bid in the final 5 minutes of an auction, the auction will be extended by 5 minutes. This prevents sniping.)
How do "Live Auctions" work?
Inventory up for Live Auctions must go through a "pre-bid" phase. Only names that have a pre-bid will move into the live auction, and pre-bid minimums apply. Once all pre-bids are received, the name will then go into the Live Auction, and bidding will start with the highest received bid during the pre-bid phase. All bidders are required to register or log into the Live Auction in order to place or increase their bid in the Live Auction.
How do "Available Soon" auctions work?
"Available Soon" auctions can be joined by anyone, but are limited to those who place bids on domains before the Start Date of an auction. Many buyers prefer names "Available Soon" because they limit participants to serious bidders only. Anyone who pre-orders a domain name before the auction starts can participate in this type of auction. (Please Note: Start Date is our best estimated date, contingent on SnapNames' ability to acquire the domain. If we cannot secure the domain name, there will be no auction.)
How do "Buy It Now" listings work?
"Buy It Now" listings are names available for instant purchase, no bidding necessary. The Buy It Now option is only available for these listings, not for In Auction, Available Soon, or Backorder inventory.
How do "Make Offer" listings work?
"Make Offer" listings are negotiable-price domain names; you deal anonymously with the seller via our system. Learn more about how you participate as a buyer at our Make Offer Buyer Information page.
How can I place a backorder for a domain name?
Once you find the domain name you want, the minimum bid price for the name and whether it is available for sale or only available for backorder will be shown next to it.
To order the domain, click on the Backorder button to the right of the domain name. This will move the domain name into your Shopping Cart. When you are done ordering domains, click on the View Cart link just above your list of domains to go to the Shopping Cart. Once there, click on the Place Order button to complete your order.
If you haven't logged into your SnapNames.com account yet, you will be prompted to do so when you click on the Checkout button. If you don't have an account yet, you will need to create one by following the “New Customer? Click Here” link.
**Please note that your order is not complete until you click on the Place Order button and have logged into your account.
Once the order has been completed, you can see it on the Pending Orders page of your account. You can find this under the My Activity tab in the toolbar at the top of the page.
Is there a cut-off time for placing a backorder?
Backorders for domain names that are being released by the registry must be placed no later than 10:45 AM PST on the release date posted on our website.
For domains being released to us by our Priority Partner registrars, the orders must be placed no later than 9 PM PST the night before the scheduled date.
Is there a way to automatically remove orders from my account if SnapNames is unable to acquire a domain name?
We want our customers to have full control over their unfulfilled backorders and these orders can be managed (or removed) any time by navigating to My Account -> Pending Orders. Remember - if you keep your backorder open, you may just get the name of your dreams the next time around!
Bidding, Watching, and After the Sale
How do I control how much I pay for a domain name?
You control how much you want to bid on any given domain name. Simply set the most you are willing to pay, and our system will bid for you, entering the minimal amount necessary to maintain your winning status, but never more than your limit.
How will I know how I'm doing?
Auctions last for different lengths of time, anywhere from one to 28 days. During that time, you will be notified by email about each important event, such as the auction start, auction won, and if you are outbid. You can also see a live snapshot of the auction in progress in the "My Bids & Watched Domains" area of your SnapNames account.
We recommend you be logged in to your account in the final few minutes of an auction to monitor your "My Bids & Watched Domains" so that you have time to increase your maximum bid if necessary. Each time you refresh your browser, you see an updated snapshot of auctions. To ensure fair play, bids received during the final minutes of an auction automatically extend the auction close time by five minutes. This prevents someone from winning an auction in the final seconds, otherwise known as sniping.
What are the bidding increments if a domain goes to auction?
Bid Range (USD)
Bid Step (USD)
What happens if SnapNames does not receive payment from the high bidder of an auction?
If we are unable to receive payment from the high bidder, we will either offer the domain name to the second bidder or re-run the auction for the domain name. We will let the other bidders involved in the auction know by email.
Do you offer a choice of registrar if I win a domain?
Unfortunately, we are not able to offer a choice of registrars for the domains that we acquire on your behalf. As we work with hundreds of approved registrar partners in order to be successful in acquiring your name, a domain name is registered with the registrar partner who helped us to get the domain name. However, your domain can always be managed at that registrar's website and, in accordance with registry/registrar rules, may be transferred to a different registrar if you wish after 60 days have passed.
What happens after I win an auction?
After an auction has ended, we have to process payment. All payments for the day's auctions are run in one batch at approximately 1:30 pm Pacific Time. After we receive payment, we will begin the registration of the domain name with the registrar who helped us to get the domain for you. Within 2 hours of receiving payment, you will receive an email confirming that you won the name, the price paid for it, and where the name will be registered for you. If the email does not contain log in information, it will let you know when to expect an email directly from the registrar with log-in instructions.
At this point, you will be able to see the name in your Order History, which is under the My Account tab. Once the registration of the name is completed, you will be able to see the name in your Registration History, which is also under the My Account tab.
Where is my log in information for the domain I won?
After you pay for the domain that you have won at SnapNames.com, you will receive a confirmation email from SnapNames that will let you know where the domain is registered.
If the confirmation email from SnapNames does not include the log-in details for your new registrar account, you will receive that information email directly from the winning registrar.
If you do not see an email from the winning registrar in your inbox within 24 hours, please check any Spam folders you might have for all email addresses. Many times, emails from registrars are mistakenly marked as Spam by active email filters.
If you have not received the email from your winning registrar, please contact customer support.
How can I get an invoice for a domain I acquired?
If you win a domain name, we will send a confirmation email to you that states the name won, the price paid for the name, and where the name is registered. This acts as your electronic receipt for the name.
You can also download and print a receipt for your purchased domain from your account.
1. Log into your account and go to My Account -> Purchase History.
2. Locate your purchased domain, and on the right column, click on the "Receipt" link which will open a popup with a printable receipt.
How can I watch the auctions for domains that I am selling?
You can see the domains that you are selling through our site by clicking on the My Account tab in the toolbar at the top of the page, then going to the Sellers Dashboard. You can view all of your listings by selecting the Listings tab. The fourth tab on the Dashboard is the Auctions tab. You will be able to see all of the domains that you are currently selling, along with the bidding history of the auction.
I just registered a domain name through SnapNames. What happens next?
Within 24 hours of registering the name on SnapNames, you will receive an email from our registrar partner with instructions describing how to log in and begin managing your new domain name.
What is Domain Privacy?
Domain privacy uses third party contact information to display on the public WhoIs database as the registrant. The email address, postal address, phone and fax numbers of Perfect Privacy, LLC, will be displayed for administrative, technical, and billing contacts for the domain name.
How will people contact me if they can't see my information?
A private email address will be displayed in the WhoIs directory. Any email received at this address will be filtered for SPAM and forwarded to the email address associated with your account. A P.O. Box address will be provided as the mailing address, and you will only receive scanned email copies of any Certified Mail received at this address.
Will I still get to control my domain?
Even though you are not listed as the registrant for the domain name, Perfect Privacy, LLC will not use, modify, or control the domain at any time.
Why do I need privacy?
All registrant details in the WhoIs database are considered public information. There are many services that scrape the database to collect your personal information and sell it to telemarketers, spammers, and those intending to commit identity theft or domain hijacking.
Without privacy, you will experience an influx of spam email and phone calls from companies trying to sell you website and marketing services. Many of these emails look harmless, and can seem to come from your registrar asking to renew the domain or register it with search engines.
I want privacy, but I don't see it as an option when I check out.
Right now, only domain names that will be managed via Network Solutions are available for privacy. And even then, certain TLDs require transparent contact details due to residence or industry restrictions, enforced by the registry, and therefore will not allow privacy on the registrant information.
The TLDs that do not qualify for privacy are:
Do I have to renew privacy every year when I renew my domain?
Yes, privacy is an annual product. So when you renew your domain name, you need to also renew the privacy services with the registrar to remain protected. Please note that the amount paid to SnapNames for privacy is good for one year only, and renewal is subject to fees, terms, and conditions set forth by the registrar managing the service.
Can I cancel privacy if I don't want to use it anymore?
You can cancel privacy with the registrar at any time.
New Generic Top Level Domain Names (New gTLDs)
Where can I find more information about .nyc domain names?
To find out more about .nyc names, please visit the official .nyc FAQ page at this location:
What is the ".nyc Nexus Contact" and where will it be used?
When registering a .nyc name, in addition to your standard registration contact information, you must provide a contact with a street address that meets the nexus requirements as set forth by the City of New York. You will be required to provide this address before you can take ownership of the domain name.
NameJet Auction Inventory Integration (Pending Delete and Registrar Expiry Domains)
What is the integration between SnapNames and NameJet?
SnapNames will now be offering additional domain name inventory that was exclusively available at NameJet.
Who is NameJet?
NameJet is an aftermarket domain name company that specializes in public auctions and exclusive expired inventory. Web.com has recently taken a 100% stake in NameJet, a domain name industry leader since 2007.
Will this change how I order names on SnapNames?
No, you order on SnapNames.com as you usually do. The only change for SnapNames customers is during bidding.
Do I need to create an account with NameJet?
No, you only need an account on one of these platforms in order to participate in domain auctions. If you are a current SnapNames customer, you can participate in the auction on SnapNames.com, and do not have to create a separate account with NameJet.
Will my personal information be shared with NameJet?
No, we will not be sharing any of your personal information. In rare cases, we may fulfill your domains using your public WhoIs information.
Do I have to place orders on both SnapNames and NameJet?
No, you will only have to place your order on SnapNames (or NameJet.) Orders on either auction platform will be fulfilled to your Networksolutions account by the platform of the winning account.
Does this mean I will have to compete with more people for the domains I have backordered?
You will be competing with NameJet customers as well for domain names.
If I go into an auction, will it be with NameJet customers as well?
Yes, the auction will include people who placed an order on either site, so you will all be in the same auction. You will continue to use the platform you placed the order with. So if you placed the order with SnapNames, you only have to bid on SnapNames.com, and it will be integrated with NameJet bidders.
Will I be able to see the bidding activity of NameJet customers?
NameJet bidders will be distinguishable by a uniquely identifiable bidding alias.
Will I be able to see how many bidders there are on any of the names?
You will be able to see all bidder aliases and activity in the bidding history only if you are participating in that specific domain name auction.
Will there be a timing delay because of this?
For the actual bidding during an auction, you will see no delay in bidding activity between platforms. All bids are real-time.
Do I have to refresh my browser to get an update of bidding activity?
Auctions automatically refresh on SnapNames.com at specific intervals, so you don’t have to refresh the page manually to get accurate information.
If I win, will I be notified by SnapNames or NameJet?
You will be notified by whichever platform you were using for the auction.
If I have a question or a problem with a backorder or auction, who do I contact?
If you are a SnapNames customer and have placed the orders or participated in an auction with your SnapNames account, please contact our customer service directly. If you have participated as a NameJet customer, you will have to contact NameJet support with any issues.
How do I get the SnapNames Mobile Application?
The SnapNames Mobile Application is available now for iOS or Android devices! Please see these pages for details: iPhone | Android
How do I set up mobile notifications?
At this time, mobile notifications are only supported for the iOS version of the SnapNames Mobile Application. You need to first make sure you've installed the app and enabled notifications. Once you've done so, you should see options for configuring notifications both on the application and on the SnapNames website.
Notifications can be enabled on SnapNames mobile app release 6 or higher. We recommend iOS 10 or higher for the best experience.
Please note that SnapNames is not responsible for messaging charges. See our Terms and Conditions for details.
What about configuring mobile notifications?
Once you've set up a device through the Mobile Application, you can navigate to the Notifications page and configure specific settings.
Some Notifications can be set up for all domains that you have orders on, or set to only be sent for your Favorite domains.
Finally, if you look up a specific domain in our Search interface, you can set up notifications for that domain whether or not it is in your Favorites list.